We're proud of the high quality products we offer and it shows in our "no-risk" return policy. Our money-back guarantee is designed to encourage people to try our products with complete confidence. Thanks to our high quality standards, product returns and refund requests are very rare.
Preferred Customers may return a product (unopened, partially used or empty) for a full refund of the product purchase price within 30 days of the original date of purchase.*
Members may return a product for full credit of the product purchase price within 30 days of the original date of purchase. The credit amount is posted to the Member's internal account with us and can be used toward future product purchases. A refund may be issued instead of a credit in the event that a Member wishes to terminate their Membership.*
If you wish to return a product for credit or refund, you must either notify us by telephone or by email to receive proper merchandise return instructions or RMA#. All items without an RMA# will be returned or discarded. Please be sure to include your full name (as it appears on your invoice), the invoice number, and your personal identification number.
Questions? Contact our Customer Service Department using the information on the front of the invoice or on our web site.